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How Tauranga City Council Is Moving From Mapping to Workflow Automation

Discover how Tauranga City Council kickstarted real change with a phased rollout that got teams mapping, automating, and owning their processes. Perfect if your council’s stuck in mapping limbo or unsure how to take the next step towards automation.

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Wednesday, 28th May, 2025
Duration: 45 mins | 1pm NZST, 11am AEST

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Sound familiar?

You’ve got a mapping tool. You’ve ticked the box. But has it actually changed anything?

Most councils do. Few have council-wide adoption. Even fewer have momentum.

That was Tauranga City Council – stuck in Promapp purgatory. Clunky system. Low uptake. High cost. No clear path to automation.

Now? They’ve made the leap to a more user-friendly platform – and within just four weeks, Tauranga’s teams weren’t just mapping processes. They were training each other, capturing critical knowledge, and building real momentum – without waiting on IT.

And with business users leading the charge and phase two focused squarely on automation, Tauranga’s showing what’s possible when you combine a smart rollout with the right tool.

Join Lisa Lightbourne, Donna Officer, and Shea Nolan as they share how they ditched their legacy system and built a movement – one mapped process at a time.

In this session, you’ll discover:

💬 Why they replaced Promapp – and what tipped the scales
🧭 The phased rollout that helped them build internal champions (not just another tool)
📋 How they structured early wins with process mapping – no automation pressure
🛡️ What risks they faced switching platforms – and how they managed them
🌱 Why “we’re not ready for automation” doesn’t mean “do nothing”

Who should attend?

  • Councils feeling stuck with existing BPM software or struggling with low mapping adoption
  • Leaders unsure how to evolve from mapping to workflow automation (without scaring the team)
  • Anyone who’s looked at the price of Promapp and thought: “surely there’s a better way?”

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