Committed to Your Success

We’ll be at your side from the start, helping you transform your team into workflow and process champions.

Our dedicated customer success team is on hand to help you deliver optimised processes and automations at scale.

See how it works

How we support our customers all over the world

headset With you at every step

The software is just the start. We’ll walk you through our onboarding process from beginning to end, setting up your team for process and workflow automation excellence.

We’re also always on hand to help you find a solution to all your process and workflow needs. We can help you automate fiddly processes and offer tips and tricks for everything from onboarding to approvals to integrations.

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9.3 / 10 rating for Customer Support

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4.8 / 5 rating for Customer Service

headset With you at every step

The software is just the start. We’ll walk you through our onboarding process from beginning to end, setting up your team for process and workflow automation excellence.

We’re also always on hand to help you find a solution to all your process and workflow needs. We can help you automate fiddly processes and offer tips and tricks for everything from onboarding to approvals to integrations.

headset  Process excellence program

We take process improvement seriously. Our process excellence framework is a comprehensive offering that enables end-to-end process management and automation, all in one connected platform.

To get the most you possibly can from the software our customer success team will take you through everything you need to know to build and maintain a culture of process improvement.

Don’t just take our word for it

Our customer success approach

Included in every tier

We don’t think world-class support should only be reserved for the highest paying customers – which is why every tier has access to the following:

headset A dedicated success manager

Every organisation that signs on to Flowingly gets their very own Customer Success Manager to help them get the most possible value from the software.

headset 24/7 support

Flowingly offers 24/7 support to all customers around the globe to keep your processes flowing around the clock. So whether you’re a night owl or an early riser, you can rest easy knowing we’ve always got your back.

headset Onboarding & training

We offer a comprehensive training program to ensure your team are best equipped for the software and for ongoing, sustainable process improvement.

What does this look like?

Our people are your people

  • Dedicated Onboarding Manager
  • Dedicated Customer Success Manager
  • 24/7 technical support
  • Someone to pick up the phone

Programs for your success

  • Onboarding & Implementation Program
  • Ongoing Customer Success Program
  • Beta access to new features
  • Customer Advisory Board (by invite)
  • User groups (coming soon)

Deliverables & templates

  • Success Framework
  • Communications Plan
  • Process Prioritisation Framework
  • Process & Workflow Templates
  • Knowledge Base and user guides

Get your business Flowing

See how it works