The process platform local government are switching to.
Flowingly turns the knowledge inside your council into clear SOPs, process maps and automated workflows - so how work gets done is visible, current and easier to improve.
Making processes easier to create, easier to maintain and easier for the whole organisation to use.
Government changes. Your processes should too.
Systems change. Policies change. People change. But too often, the processes behind council work are still buried in documents, static maps and knowledge that lives in people’s heads.
Flowingly turns that knowledge into something visible, current and easier for the whole organisation to use.
How process knowledge exists today
SOP
Clear, structured guidance your team can find, follow and keep current.
Process map
See how work really happens across roles, systems and handoffs.
Workflow
Turn repeatable work into governed forms, approvals and automation.
Capture what you already know.
Record the work, upload what you have or describe it to AI.
Make it visible.
Turn scattered knowledge into clear SOPs and process maps.
Improve what happens next.
Move from understanding the process to improving and automating it.
Fewer tools. Faster work. Happier teams.
Capture how work happens, keep it governed, see what could work better and automate the stuff nobody should be doing manually.
Record work as it happens, upload what you already have or describe it to AI. Flowingly turns that knowledge into clear SOPs and process maps without starting from a blank page.
Explore SOP ProKeep ownership, approvals, permissions, review cycles and version history built in from day one — whether a process started with AI, a recording, an existing document or from scratch.
Make how work happens visible, then spot bottlenecks, duplication, unnecessary handoffs and opportunities to do things better.
Explore Mapping ProTurn repeatable forms, approvals, handoffs and follow-ups into governed workflows, with routing and reminders happening automatically.
Explore Workflow Pro
“Staff are able to capture their knowledge and record processes as part of their normal work, without taking additional time out of their day.”
Mardi Hirst
Business Process Analyst
Former Maribyrnong City Council
Looking for an alternative to Nintex Process Manager (Promapp)?
Promapp made process mapping more accessible. But for many local government teams, the challenge isn’t creating a process map — it’s getting the business to use it, keeping it current and getting enough value from the platform to justify the cost.
Process mapping works better when the business actually owns it.
Flowingly keeps the governance local government needs, while making process management easier for the people who actually run the work.
Built for the people doing the work.
Process maps shouldn’t belong only to a specialist team. Flowingly makes them simple enough for teams across the organisation to understand, create and own themselves.
Easier to update, so maps stay current.
Give the people closest to the process simple ways to update it as work changes, while ownership, approvals, versioning and publishing controls keep everything governed.
Government-friendly pricing. Enterprise-ready capability.
Get governed process mapping, SOPs and workflow automation without the enterprise BPM price tag — with pricing designed to scale across councils.
What happens when people actually want to use the new system?
Hear Donna Officer from Tauranga City Council talk about the difference adoption made after moving from Promapp to Flowingly.
Don’t bring the shelfware with you.
When Hurunui District Council moved from Promapp / Nintex Process Manager to Flowingly, 62% of its existing process library was retired as unused.
Migration is a chance to bring across what matters — then make it easier for teams to own, update and actually use it.
Compare Flowingly and Nintex Process ManagerOne platform for the processes behind local government.
From customer requests and regulatory services to system change and internal operations, Flowingly helps councils capture, improve and automate the processes they rely on every day.
Customer & service requests
Keep requests moving without losing visibility.
Standardise how requests move through your council, with clear ownership, escalation paths and visibility from request to resolution.
Triage a customer complaint
Step-by-step guidance for staff assessing and routing a complaint.
Customer request process
See the end-to-end process across intake, triage, teams and resolution.
Report an issue
Start with a customer form, route the request and keep follow-up moving automatically.
Consents, rates & regulatory services
Make complex regulatory work easier to follow.
Map complex processes across teams, make responsibilities clear and automate suitable approvals, notifications and handoffs.
Assess a resource consent
Step-by-step guidance for planners completing a consent assessment.
Resource consent process
See the process across intake, assessment, specialist review and decisions.
Request a resource consent
Start with a public form, route the application, manage approvals and send notifications.
LGOIMA & information requests
Make deadlines and ownership obvious.
Create repeatable processes with clear deadlines, responsibilities and escalation paths so requests don't rely on manual follow-up.
Review information for release
Guidance for reviewing, redacting and preparing information for release.
LGOIMA request process
See the end-to-end process, statutory deadlines, responsibilities and escalation paths.
Submit an information request
Capture the request, assign work, track due dates and automate reminders.
ERP & system change
Keep process knowledge current after go-live.
Capture how teams actually use changing systems, map new ways of working and create SOPs that stay current after go-live.
Raise a purchase order in the ERP
Step-by-step guidance for completing the task correctly in the current system.
Purchase-to-pay process
See how purchasing moves across requesters, managers, finance and systems.
Request a purchase
Start with an internal request, route approvals and notify the requester automatically.
Training & onboarding
Turn experience into something the next person can use.
Turn experienced staff knowledge into repeatable guidance for new starters and people moving between council roles.
Set up system access
Step-by-step guidance for setting up the systems and access a new starter needs.
New starter onboarding process
See onboarding across People & Culture, IT, payroll and managers.
Start an onboarding request
Trigger onboarding tasks, assign owners and keep reminders moving automatically.
Field & operational processes
Bring work beyond the office into the process library.
Capture and standardise work that happens beyond the office, turning operational knowledge into governed SOPs and process maps.
Complete a playground safety inspection
Guidance for completing inspections consistently while working in the field.
Playground maintenance process
See how inspections, maintenance, escalation and follow-up fit together.
Report a playground safety issue
Capture an issue, route corrective work and track it through to resolution.
Finance & procurement
Make repeatable financial processes easier to follow.
Standardise approval-heavy work across requesters, managers and finance, while keeping responsibilities, controls and handoffs visible.
Raise a purchase order
Step-by-step guidance for creating a purchase order correctly.
Purchase-to-pay process
See the full process from purchase request through approval, ordering and payment.
Request a purchase
Submit a purchase request, route approvals and keep the requester updated automatically.
People & HR processes
Give people processes the same consistency as council services.
Make common people processes easier to follow, with clear guidance, ownership and automated handoffs between employees, managers and People & Culture.
Process a leave request
Step-by-step guidance for reviewing and processing employee leave.
Employee leave process
See how leave moves between employees, managers, payroll and People & Culture.
Submit a leave request
Capture the request, route manager approval and automatically notify the employee.
Don’t just map how work happens. Improve what happens next.
Once the work is visible, you can start seeing what’s getting in the way.
Flowingly helps teams understand the systems a process touches, the people involved and the opportunities inside it — building a clearer picture of how your council actually operates.
Capture what’s actually happening.
Capture how things actually happen — not how everyone remembers them happening in the last process workshop.
See what’s making work harder.
Spot bottlenecks, duplication, unnecessary handoffs and dependencies across your process library.
Turn insight into action.
Once the opportunity is clear, improve the process in the way that makes the most sense.
Easy for your teams.
Ready for your organisation.
Everything you need to roll Flowingly out across your council - without compromising on security, control or where your data lives.
60+ councils trust Flowingly
Trusted by councils across Australia and New Zealand.
Enterprise-grade security
SOC 2 certified, with the security and controls needed for organisation-wide use.
AU & NZ data sovereignty
Keep your process data in-region, including when using Flowingly’s AI capabilities.
Migrating into Flowingly?
We’ll help you migrate the processes worth keeping from and other platforms.
Customer story
“People are already using it more than what people were using the old system in over a year.”
Customer story
“People love it. With some changes, people say ‘I hate it, it’s terrible software.’ But with Flowingly, we haven’t had any sort of feedback like that.”
Customer story
“We could do the process mapping as well as the electronic forms and the automation all in one platform, for almost the same price as Promapp.”
