Flowingly Webinar
From Rollout to Real Usage: How Maribyrnong City Council Made Process Stick
During this webinar, you’ll walk away with:
👥 Why frontline teams are often the hardest to engage on process – and how Maribyrnong got teams like Libraries, Aquatics, and Emergency Management involved
🏆 How they identified and empowered champions across the organisation
📈 The early wins that got more staff wanting in – and how to find yours
💡 How they made process exciting with their bottleneck busters program
Watch the full webinar recording 👇
Getting a process program off the ground is one thing. Getting the person at the library counter or the aquatic centre desk to genuinely care about it is another challenge entirely.
Maribyrnong City Council figured it out – and then something unexpected happened. What started as a structured rollout turned into a groundswell. More teams wanting in. More staff putting their hands up. More momentum than the program originally planned for.
In this session, Justine Resta and Mardi Hirst are gonna talk about how they engaged frontline teams, found and backed their champions, what surprised them along the way, and how they’re building something that doesn’t depend on them to keep running.
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