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Flow & Tell

Solicitor Rates Requests with Upper Hutt City Council

Before Flowingly, solicitor rates requests at UHCC were a tangle of emails, inconsistent responses, and a whole lot of copy-paste.

In this Flow & Tell session, Kristen Scoble shares how she built an automated, auditable process that’s faster, more accurate, and a lot less stressful, for both staff and solicitors.

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Thursday, 31st July, 2025
Duration: 45 mins | 1pm NZST, 11am AEST

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Solicitor requests come in thick and fast – and every one is time-sensitive. For UHCC, the process was manual and error-prone, relying on staff to track down rates info, fill out templates, and send responses without missing a step.

Kristen saw a better way. With Flowingly, she turned a clunky inbox-based process into a clean, automated workflow. Join us to see how she tackled the build, got the team onboard, and slashed processing time while boosting confidence in compliance.

You’ll also get a live demo of the workflow in action.

In this session, you’ll discover:

🧯 Where it went wrong: The delays and risks hiding in their old email-driven process

🔁 How they fixed it: A clean, automated workflow that captures requests and gets responses out on time, every time

💡 What changed: The biggest wins, surprises, and lessons Kristen will take into her next build

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