Process Improvement Articles

Good staff don’t break processes – they keep them alive, one workaround at a time.
This piece explores how well-meaning employees unintentionally create messy systems and how visibility, simplicity, and automation can turn survival mode into sustainable improvement.

Councils are managing SOPs in Word, maps in Promapp, and automations in Power Automate. Here’s why they’re moving to one platform that actually connects it all.

Discover five practical ways to measure real process improvement in your council – with metrics, examples, and less admin.

SOPs shouldn’t take 60,000 minutes to create. Here’s why the old way is broken -and how AI can cut the time (and pain) by 90%.