If 2024 was the year everyone started rethinking their processes, 2025 has been the year teams...
Process Improvement Articles
The Invisible Work Slowing Councils Down
If you work in a council, you already know this:Your real job and the job you actually spend your...
What Good Looks Like: The Future of Modern Council Teams
If you’ve worked in a council long enough, you’ve probably seen a few “transformation projects”...
How Councils Are Capturing Their Know-How Faster Than Ever with AI SOPs
When council staff leave, their knowledge often walks out the door with them. Whether it’s how to process a building...
Why Good Staff Still Create Bad Processes
If you’ve worked in a council for more than a week, you know this scene. Someone from the team - smart, diligent,...
Why Councils Are Outgrowing the 3-Tool Juggle
The modern council tech stack: a masterpiece of duct tape If you work in a council or compliance team, this might...
What Does “Process Improvement” Actually Look Like in a Council?
We all say it. Few can explain it. You’ve heard it before: “We need to improve our processes.” Cue: nods around the...
The 60,000 Minute Problem: Why SOP Creation is Broken
Let’s do the maths. Some councils and mid-sized organisations have hundreds, even thousands of procedures that should...
Why Your Team Hates Writing Procedures – and What to Do About It
You’ve got 1,000 documented procedures. And yet… only 20 of them actually get used. Sound familiar? In council after...
The Process Isn’t Broken – It Was Never Built Properly
Some processes don’t break - they just slowly disintegrate. They start as a quick fix. A form emailed around. A...
Are We Overengineering Our Processes?
There’s a quiet crisis brewing in council offices across Australia and New Zealand. No, it’s not another spreadsheet...
How to Spot a Broken Process in Under 5 Minutes
Let’s be real for a moment: every council team has that process. You know the one. It starts as an email, gets tracked...