You’ve probably seen this morning’s headlines. Auckland Council’s confidential City Rail Link report found its way to the media due to a single missed checkbox, which will raise some serious questions about LGOIMA management. 

Here’s the uncomfortable truth: LGOIMA requests aren’t just another compliance box to tick – they’re becoming one of the highest-risk processes in local government.  

And unfortunately, with the NZ Herald getting a story like this, it’s about to get a whole lot more challenging.

The Ombudsman’s latest report shows LGOIMA complaints have increased by 30% in the past year alone – and headlines like this won’t help those numbers.  

Based on conversations I’ve recently had with councils this could be a very low estimate, with many mentioning 100-300% increases in requests for information – and they don’t appear to be slowing down any time soon. 

Here’s the thing – poorly managed LGOIMA doesn’t just risk severe reputation damage to your council. It’s creating unnecessary stress for your team. And with a statutory 20-working-day deadline looming over every request, the pressure couldn’t be more real. 

And when you’re dealing with requests that can involve anything from routine queries to highly sensitive information (like today’s CRL story), getting it wrong isn’t just a minor hiccup – it could be tomorrow’s headline. 

Let’s break down the problems with how most LGOIMA is managed: 

But it’s not all doom and gloom in the world of LGOIMA – Ōtorohanga District Council have solved all of the above, and they did it faster than you might think.  

After building and deploying their LGOIMA workflow within their first month using Flowingly, this was their feedback: 

Let’s take a look at their workflow 👇

So how can teams improve how they manage LGOIMA? 

Now, you could try to fix it the hard way – mapping processes, adding reviews, running endless training sessions. But let’s be honest: that’s just putting a band-aid on a broken system. 

Or you could follow Ōtorohanga’s lead: implement a proven LGOIMA workflow in Flowingly that’s already delivering results. 

The best part? Their exact template is ready and waiting in our process sharing platform, Process Hub. Just grab it, customise it to your council’s needs, and you’re good to go. 

Want to learn more about bulletproofing your LGOIMA process? Join our free webinar this Wednesday where we’ll dive deep into LGOIMA management best practices and show you exactly how councils like Ōtorohanga are getting it right. 

Process automation software has become a crucial tool for organisations aiming to streamline their operations. Flowingly and Power Automate are two automation players in the space, offering robust features and capabilities, yet they cater to different needs and preferences.

This blog explores the differences between Flowingly and Power Automate, highlighting their unique strengths and how teams can use both to level up their automation efforts. 

What is Flowingly?

Flowingly is a powerful process automation and workflow management tool designed to simplify and enhance business processes. It offers a user-friendly interface that allows organisations to automate complex workflows without the need for extensive coding knowledge.

Flowingly is particularly popular among businesses looking for an intuitive and flexible solution to manage their processes effectively. 

Flowingly is well-suited for organisations that prioritise ease of use and customisation. Its focus on user experience and flexibility makes it a preferred choice for resource strained businesses of all sizes.  

Key Features of Flowingly

• User-Friendly Interface: Flowingly’s drag-and-drop interface makes it easy for users to design and implement workflows.  
• No-Code Builder: Flowingly doesn’t require developers to automate processes. Its no-code builder empowers users of all technical levels to create and manage workflows without needing advanced programming skills.    
• Unified Mapping and Automation: Flowingly offers process mapping and automation within the same product, providing a seamless experience from design to execution. This allows teams to visualise their processes and automate them within a single platform.  
• Collaboration Tools: Flowingly facilitates collaboration among team members through features like task assignments and notifications.  

What is Microsoft Power Automate?

Microsoft Power Automate, formerly known as Microsoft Flow, is a comprehensive process automation tool that integrates seamlessly with the Microsoft ecosystem.  

It enables users to create automated workflows between various applications and services, both within and outside of Microsoft’s suite.  

Key Features of Power Automate

• Integration with Microsoft 365: Power Automate integrates seamlessly with Microsoft 365, making it an excellent choice for businesses already using Microsoft’s tools.  
• Wide Range of Connectors: It supports a vast number of connectors, allowing integration with numerous third-party applications.  
• Advanced Automation: It offers advanced automation capabilities, including robotic process automation (RPA) and business process automation (BPA).  

How They Differ

While both Flowingly and Power Automate serve the purpose of automating processes, they do so in different ways and cater to distinct needs.  

When to Use Flowingly vs. When to Use Power Automate  

Choosing between Flowingly and Power Automate depends on your organisation’s specific needs and existing infrastructure.  

When to Use Flowingly  

• If you need a solution that is easy to set up and use without requiring extensive technical knowledge, Flowingly is an excellent choice.  
• When your organisation lacks specialised developers, Flowingly’s no-code builder allows users to create and manage workflows without advanced programming skills.  
• If you prefer a single platform that handles both process mapping and automation, Flowingly provides a streamlined experience from design to execution.  

When to Use Power Automate

• If your organisation relies heavily on Microsoft products, Power Automate’s seamless integration with Microsoft 365 and other services will provide some advantages.  
• For businesses that require advanced automation capabilities, including AI and RPA, Power Automate is designed to handle complex workflows and processes.  

How They Can Complement Each Other  

Interestingly, Flowingly and Power Automate are not mutually exclusive. They can complement each other, especially with Flowingly’s new Power Automate integration. 

Leveraging Flowingly’s Integration with Power Automate

Flowingly’s integration with Power Automate allows organisations to harness the strengths of both platforms.

Here are a few ways they can work together, along with example use cases:  

• Effortless Azure Active Directory User Creation: Use Flowingly to design a user-friendly workflow for onboarding new employees. This workflow can trigger Power Automate to automatically create new user accounts in Azure Active Directory, ensuring a seamless and efficient onboarding process.  
• Dynamic Document Automation with SharePoint and Microsoft Word: Design a custom document approval process in Flowingly. Once approved, Flowingly can use Power Automate to generate and store documents in SharePoint, leveraging Microsoft Word templates for consistency and professionalism.  
• SMS Messaging with Microsoft 365: Flowingly can facilitate workflow notifications and approvals, while Power Automate handles SMS messaging through integration with Microsoft 365. For instance, sending customers reminders when they have an upcoming appointent.

Enhanced Flexibility  

• Use Flowingly’s intuitive interface to design and customise workflows, then leverage Power Automate’s advanced automation features to talk to all the other tools in your stack.  
• For businesses using Microsoft 365, Flowingly can integrate with Power Automate to ensure seamless connectivity and enhance productivity.  

By integrating Flowingly with Power Automate, organisations can create a more cohesive and powerful process automation ecosystem, leveraging the best features of both platforms to optimise their workflows and drive efficiency.  

Conclusion  

Both Flowingly and Microsoft Power Automate offer robust solutions for process automation, each with its unique strengths. Flowingly excels in usability, customisation, and flexibility, making it ideal for organisations seeking an easy-to-use and adaptable tool.

Power Automate, on the other hand, is a powerhouse for those deeply embedded in the Microsoft ecosystem, offering advanced automation capabilities and seamless integration with Microsoft products.  

Ultimately, the choice between Flowingly and Power Automate depends on your organisation’s specific needs, existing tools, and long-term automation goals.

For many businesses, using both platforms in tandem can provide the best of both worlds, enhancing their ability to streamline operations and drive productivity. 

Whether you’re a seasoned pro or just starting out, these comprehensive best practices will guide you towards creating engaging process maps that drive efficiency and clarity. No fluff, no jargon – just practical tips to elevate your workflow game.

Lay the Foundation with Clear Process Information

Before diving into the nitty-gritty of building better process maps, you’ll first want to ensure your processes are clear and make sense. Think about the key information that everyone, from new hires to seasoned veterans, need to understand and follow the process.  

Use plain language that everyone can understand, avoiding unnecessary jargon or technical terms. For example, instead of “utilise proprietary software,” opt for “use our in-house software tool.” 

Example: In your expense approval process, provide detailed instructions that outline each step clearly. Ensure you specify what criteria they consider when reviewing expenses. For new employees, include links to relevant policies and guidelines to help them understand the process better. For veterans, highlight any recent updates or changes to the process to keep them informed and up-to-date. 

Bring Your Processes to Life with Rich Content  

Text-heavy process maps can be daunting and overwhelming.

To enhance engagement and understanding, consider incorporating rich content such as videos, images, or links to relevant resources.  

Example: if your process involves a specific software application, embed a tutorial video demonstrating how to navigate it effectively. A five-minute video will be much more helpful than a 50-page PDF. Likewise, provide links to company policies or guidelines to provide additional context where needed. 

Master the Art of Process Design  

Designing a process map is similar to crafting a well-oiled machine – every component should fit seamlessly together to achieve optimal efficiency.

Start by outlining the main steps of your process in chronological order, ensuring that each step logically flows into the next.  

Example: Let’s say you’re mapping out an employee onboarding process. Begin by identifying the key stages, such as recruitment, orientation, and training. Then, break down each stage into smaller, actionable steps, such as conducting interviews, completing paperwork, and assigning mentors.  

Use Flowingly’s visual editor to arrange these steps in a logical sequence, ensuring a smooth transition from one stage to the next. With process linking in Flowingly, you can also build out a mega process with all the onboarding sub-processes in one. 

Simplify, Simplify, Simplify  

Complexity is the enemy of efficiency. As you design your process map, keep an eye out for opportunities to streamline and simplify.  

Are there any redundant steps that can be eliminated without sacrificing quality? Any bottlenecks that need to be addressed to improve flow?  

By trimming the fat and focusing on what truly matters, you can create leaner, more efficient workflows that minimise delays and errors. 

Example: In your employee onboarding process, you may discover that certain administrative tasks, such as filling out multiple forms, can be consolidated and done all at once (i.e. tax forms, KiwiSaver, contact details). By centralising these tasks and automating repetitive processes, you can reduce paperwork and streamline the onboarding experience for new hires. 

Embrace Best Practices for Process Mapping 

To ensure consistency and clarity across your process maps, it’s essential to embrace established best practices. Standardising naming conventions, using consistent symbols and colours, and documenting exceptions and variations are just a few examples of best practices to incorporate into your workflow design. 

Example: Adopt a standardised naming convention for activities and decision points within your process maps. For instance, use clear and descriptive labels such as “Review Application” or “Approve Request” to ensure that everyone understands the purpose of each step. Consistency in naming conventions makes it easier for team members to navigate and understand complex workflows. 

So there you have it – a comprehensive guide to building engaging process maps in Flowingly. By following these best practices and incorporating real-world examples into your workflow design, you can create streamlined, efficient processes that drive success for your organisation. Happy mapping! 

Process mapping and automation are powerful ways to improve the efficiency, quality, and consistency of your business processes. By documenting and optimising your workflows, you can eliminate waste, reduce errors, and increase customer satisfaction.  

The only issue is that it’s easier said than done to implement and sustain mapping and automation efforts. It requires a lot of planning, collaboration, and commitment from your team and your organisation. Without the right ingredients, your process improvement initiatives might fail to deliver the expected results, or worse, backfire and cause even more problems for your business.  

So, what are the 6 things every team needs for success in process mapping and automation? Let’s find out. 

1. A Product Champion

Meet your team’s biggest process fan – the product champion. This person isn’t just someone who knows their way around your mapping and automation tools; they’re someone who gets genuinely excited about it.  

They’re the one who communicates the ‘why’ around process improvement, shares success stories, answers questions, and rallies the team to make the most of your mapping and automation tools. Having a product champion on board ensures that everyone sees the value and potential in fully committing to process improvement. 

2. Leadership Support

When the leadership team is on board with your process mapping and automation plan, it’s a game-changer. This support goes beyond just giving the green light; it means having the necessary resources, time, and encouragement to make the initiative successful.  

With leadership support, the team can confidently leverage automation and mapping tools, knowing that their efforts align with the broader organisational goals and strategy. 

3. The Right Tools 

Finding the right tools for process mapping and automation is crucial. While Flowingly is a powerful software solution, it’s not going to be the right solution for everyone. The perfect fit can vary based on specific team needs – things like sizes, resources and business problems are crucial to assess before diving in head first.  

Understanding what tool will get the job done and meet your goals and expectations is key. Whether it’s Flowingly or another solution, the emphasis is on selecting a tool that seamlessly integrates with your workflow, ensuring a smooth and effective process mapping and automation journey. 

4. A Clear Scope and Objective 

A clear roadmap is essential for success in process mapping and automation. It’s not just about having a tool like Flowingly; it’s about knowing why you’re using it and what you aim to achieve.  

Defining a clear scope and objective ensures that the team is aligned, focused, and understands the significance of their efforts. Flowingly aids in this by providing a visual representation of workflows, allowing the team to see the bigger picture and work towards common goals with a shared vision. 

5. A Cross-Functional Team

Processes in an organisation are often interconnected, involving different departments and functions. A cross-functional team brings together diverse perspectives, skills, and experiences.  

With a tool like Flowingly, team members can easily share insights, ideas, and feedback. This collaborative approach ensures that all aspects of the process are considered, resulting in more robust and effective solutions. 

6. A Continuous Improvement Mindset 

Success with process mapping and automation is not a one-time achievement; it’s an ongoing journey. A continuous improvement mindset encourages the team to regularly review processes, seek feedback, and identify opportunities for enhancement.  

Flowingly supports this mindset by providing flexibility and adaptability to changing needs. It’s not just about automating for the sake of it; it’s about continuously striving for better, more efficient ways of working. 

In essence, these key elements create a powerful synergy when it comes to mapping or automating processes that (1) your team will love and use (2) solve genuine business problems.

With a champion, support from leadership, the right tools, a clear objective, a good team and a continuous improvement mindset, your team can take process improvement from a buzzword to an idea in action. 

1. You’re 100% happy with your current process mapping solution

That’s awesome. But hang on… why are you reading this? 

Flowingly Mapping Pro was created for a couple of people: 

1. Those who were fed up overpaying for legacy process tools 
2. Those who wanted to upgrade from your Visios, Lucids and Draw.ios of the world 

If that’s not you, we might not be for you. 

If you’re on the fence, read on. 

2. You want strict BPMN 2.0 adherence

Yeah, nah. That’s not us.  

BPMN 2.0 100% has its place. But as you’ll hear us talk about, we aim to take the BS out of work and that means providing a toolset that anyone in your workplace can use. 

And we’re pretty confident you’re not training your whole workforce in BPMN 2.0. 

We love BPMN. That’s why we took our favourite parts of it, the most commonly used and understood elements, and used them for Flowingly right from Day 1.  

But BPMN 2.0 is confusing for most, with over 70 different symbols and notations to wrap your head around. 

3. Budget isn’t an issue and you’re happy to pay whatever it takes for the best process stack around

Hey big spender. Look at you with your money bags! 

If you have unlimited pockets, go buy the best process tools you can, hire a bunch of engineers and integrate the s#@% out of them. 

Flowingly Mapping Pro is for those who don’t want to spend $40k+ on their process mapping solutions. It’s for teams who need to map now, and when you are ready to automate you can just add on Flowingly Automation Pro.  

4. You don’t plan on automating any processes 

Look, we get it. Automation is the realm of IT. You already automate through your ERP. You’re not mature enough for process automation. 

We’re going to do our utmost to challenge those statements.  

Here’s why we believe that business-led process automation is so important: there are hundreds of manual processes across your organisation, and if you wait for IT to automate them in your clunky ERP you will still be doing them manually when you retire.  

Unfortunately, IT is subject to a major skills and budget shortage and core systems like ERPs and CRMs don’t typically have flexible and rapid workflow building tools.  

5. You prefer depth of features over simplicity 

Everyone (including us) wants more features and more power in their software. 

If only it were that simple. 

If you look at the software you truly love, as a user you’ll often find they have something in common. Simplicity. 

It’s easy to keep building more and more features into your applications. It’s really hard to do it in a way that keeps the software enjoyable and easy to use. 

That’s our focus at Flowingly. We don’t aim to provide the most powerful process tools that appeal to the 0.1%. We aim to take the BS out of work and that means providing process tools that are simple and easy to use for everyone. 

Flowingly offers a world of process mapping benefits, but it’s crucial to determine if it’s the right fit for your unique circumstances.  

Take a step back, assess your needs, and find a tool that aligns with your goals and resources. Remember, it’s all about finding that sweet spot where your organization can thrive with the right process mapping solution. 

So, you’re thinking about diving into the world of process automation with Flowingly. Great choice! 

But before you take the plunge, it’s worthwhile figuring out whether Flowingly is the right fit for you.  

We decided to make this a little bit easier for you, so for this blog we’ve broken down five reasons why Flowingly might not be the right fit for your organisation.  

1. You have a (very) small team

Look, we get it—small teams have their own rhythm, and sometimes complex process automation tools can feel like overkill.  

If you’re running a tight ship with a small crew and your processes are relatively straightforward, Flowingly might be a bit too much firepower for your needs.  

Flowingly shines brightest when implemented across larger teams where process efficiency and collaboration are essential. With a smaller team, you likely have more direct and immediate ways of communicating and coordinating tasks. 

It’s the equivalent of using a flamethrower to light a candle. 

We usually find the sweet spot for Flowingly is at organisations with over 100 users, as they have many processes that impact across different teams and departments.  

2. You want process automation to sit solely with IT – and no one else 

If you’re the type of organization that firmly believes in the IT department being the exclusive gatekeepers of process automation, then Flowingly might not be the best choice for you.  

We love IT (shout out to our own IT team) but we know they’re super busy keeping the business running, preventing cyber-attacks and managing a hybrid cloud infrastructure.  

That’s why we’re all about empowering business users to actively participate in automating their own processes, that they use day in and day out.  

It’s like giving everyone a set of keys to unlock efficiency (with IT having oversight of course). 

But hey, if you prefer to keep those keys securely in IT’s hands, that’s totally understandable.  

So, if you’re adamant about keeping process automation strictly within the IT realm, there are other tools out there that cater specifically to IT-driven automation.  

They just aren’t as scalable. 

3. You don’t have time or resources for process improvement  

Let’s be real—process improvement isn’t something you can achieve overnight. 

Often it can feel like a Catch-22. You don’t have the resource for automation because everyone is overwhelmed and overworked due to a lack of automation, creating poor processes and admin workloads.  

It’s not just about the software; you need time and dedicated personnel to drive those process improvement initiatives.  

If you currently find yourself lacking the capacity to allocate at least 0.25 full-time equivalent (FTE) for process improvement, Flowingly may not be the right fit for your organization.  

Flowingly thrives when there’s a committed effort to drive continuous improvement, with a dedicated team or individual responsible for the task.  

However, if you’re already swamped and struggling to find the necessary time and resources to devote to process improvement, it might be worth exploring other alternatives that better suit your current limitations.  

Remember, real process improvement requires commitment and investment of time, resources, and energy. 

4. You have a large team of developers dedicated to automation 

If you’re fortunate enough to have a large team of skilled developers and you aren’t facing any challenges when it comes to scaling your automation efforts, Flowingly may not be the immediate solution you need.  

Flowingly enables business teams to streamline and automate their processes, making it a valuable tool for organizations who don’t have dedicated development resource.  

With the current IT shortage, many organisations have to prioritise automation projects, with the rest often ending up in a never-ending backlog.  

 However, if your team of developers is already adept at building and maintaining custom automation solutions tailored to your specific needs, you may not require a business-led automation function.  

5. You’re only interested in documenting processes, not improving them 

If your main goal is to document processes without diving into the deep waters of process improvement, you probably don’t need automation- yet. Flowingly Automation Pro thrives on making processes better, streamlining workflows, and empowering iterative improvements.  

We’re all about documenting processes, but you probably don’t need Automation Pro if documenting processes is your only goal. It might be just a little too much firepower for your immediate needs. 

Some folks are happy with a good old process flowchart tool. Others need a bit more mapping firepower. If the latter sounds more your speed, Flowingly Mapping Pro could be a good fit for you. 

But if you’re more focused on capturing process steps than making them sleeker and more efficient, you might want to explore more lightweight solutions. 

Flowingly offers a world of process automation benefits, but it’s crucial to determine if it’s the right fit for your unique circumstances.  

If you’ve got a small team, prefer an IT-centric approach, lack resources for process improvement, have an army of developers, or simply want to stick to process documentation, Flowingly might not be the right choice.  

Take a step back, assess your needs, and find a tool that aligns with your goals and resources. Remember, it’s all about finding that sweet spot where your organization can thrive with the right process automation solution.