Process Improvement Articles

A look at the unseen tasks soaking up council time – and how smarter, simpler processes can give teams hours back every week.

This blog explores what “good” really looks like for modern council teams: clearer workflows, confident staff, effortless audits, and knowledge that doesn’t walk out the door.

Councils are tired of losing knowledge when staff leave. Here’s how simple, visual process recording is helping teams capture what they know – quickly and clearly.

Good staff don’t break processes – they keep them alive, one workaround at a time.
This piece explores how well-meaning employees unintentionally create messy systems and how visibility, simplicity, and automation can turn survival mode into sustainable improvement.