If you work in a council, you already know this:Your real job and the job you actually spend your...
Process Improvement Articles
What Good Looks Like: The Future of Modern Council Teams
If you’ve worked in a council long enough, you’ve probably seen a few “transformation projects”...
How Councils Are Capturing Their Know-How Faster Than Ever with AI SOPs
When council staff leave, their knowledge often walks out the door with them. Whether it’s how to...
Why Good Staff Still Create Bad Processes
If you’ve worked in a council for more than a week, you know this scene. Someone from the team - smart, diligent,...
Why Councils Are Outgrowing the 3-Tool Juggle
The modern council tech stack: a masterpiece of duct tape If you work in a council or compliance team, this might...
What Does “Process Improvement” Actually Look Like in a Council?
We all say it. Few can explain it. You’ve heard it before: “We need to improve our processes.” Cue: nods around the...
The 60,000 Minute Problem: Why SOP Creation is Broken
Let’s do the maths. Some councils and mid-sized organisations have hundreds, even thousands of procedures that should...
Why Your Team Hates Writing Procedures – and What to Do About It
You’ve got 1,000 documented procedures. And yet… only 20 of them actually get used. Sound familiar? In council after...
The Process Isn’t Broken – It Was Never Built Properly
Some processes don’t break - they just slowly disintegrate. They start as a quick fix. A form emailed around. A...
Are We Overengineering Our Processes?
There’s a quiet crisis brewing in council offices across Australia and New Zealand. No, it’s not another spreadsheet...
How to Spot a Broken Process in Under 5 Minutes
Let’s be real for a moment: every council team has that process. You know the one. It starts as an email, gets tracked...
Why Consistency is Key in External Processes (And How to Achieve It)
When external processes are inconsistent—messy handovers, vague requests, duplication of effort - everyone feels the...