Process Improvement Articles

Are We Overengineering Our Processes?

In this post, we explore how to spot overengineering, why simplicity is key, and how local government teams can build lean, effective workflows that actually work.

How to Spot a Broken Process in Under 5 Minutes

Before you can fix a broken process, you need to spot one. All it takes is five minutes, a few honest questions, and maybe a strong coffee.

Why Consistency is Key in External Processes (And How to Achieve It)

This blog unpacks why outdated manual processes are putting councils in the headlines – and how automation can change the game.

How to Get Buy-In for Process Management Tools in Local Government 

This blog unpacks why outdated manual processes are putting councils in the headlines – and how automation can change the game.