Flow & Tell
Resource Consents with New Plymouth District Council
NPDC had just failed their Resource Consent audit. Reporting didn’t match the evidence. Every planner had their own way of doing things. Applicants had no visibility into where their consent was at.
In this Flow & Tell, Cam Hurley (NPDC), Liam Heslop (Incendo) and Sean Wallace (Flowingly) share how NPDC turned audit stress into audit confidence, building a workflow with structure, real-time visibility, and measurable savings.
Register below
Thursday, 23rd October, 2025
Duration: 45 mins | 1pm NZDT, 11am AEDT
Failing an audit is every council’s nightmare. For NPDC, it exposed the cracks: manual, email-driven consents, no visibility, and audit evidence buried in inboxes.
With Flowingly, NPDC turned it around:
✅ 50% less admin per consent (30–45 mins saved).
✅ 350+ hours back each year across ~500 consents.
✅ Audit-ready evidence at a click.
✅ Consistent, transparent process for staff and applicants.
You’ll also see the live process, end-to-end.
In this session, you’ll discover:
🛠 How they fixed it – A Flowingly-built workflow now guides every consent step, with automated emails and PowerBI dashboards.
📊 The results – Admin time cut in half – around 30–45 mins saved per consent, adding up to 350+ hours each year.
💡 Lessons learned – Cam and Liam will share what worked (the collaborative workshop format), what they’d do differently and which dashboards deliver the most value on day one.