Flowingly Webinar
How Tauranga City Council Is Moving From Mapping to Workflow Automation
Discover how Tauranga City Council kickstarted real change with a phased rollout that got teams mapping, automating, and owning their processes. Perfect if your council’s stuck in mapping limbo or unsure how to take the next step towards automation.
Watch the full webinar recording 👇
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Sound familiar?
You’ve got a mapping tool. You’ve ticked the box. But has it actually changed anything?
Most councils do. Few have council-wide adoption. Even fewer have momentum.
That was Tauranga City Council – stuck in Promapp purgatory. Clunky system. Low uptake. High cost. No clear path to automation.
Now? They’ve made the leap to a more user-friendly platform – and within just four weeks, Tauranga’s teams weren’t just mapping processes. They were training each other, capturing critical knowledge, and building real momentum – without waiting on IT.
And with business users leading the charge and phase two focused squarely on automation, Tauranga’s showing what’s possible when you combine a smart rollout with the right tool.
Join Lisa Lightbourne, Donna Officer, and Shea Nolan as they share how they ditched their legacy system and built a movement – one mapped process at a time.
In this session, you’ll discover:
💬 Why they replaced Promapp – and what tipped the scales
🧭 The phased rollout that helped them build internal champions (not just another tool)
📋 How they structured early wins with process mapping – no automation pressure
🛡️ What risks they faced switching platforms – and how they managed them
🌱 Why “we’re not ready for automation” doesn’t mean “do nothing”
Who should attend?
- Councils feeling stuck with existing BPM software or struggling with low mapping adoption
- Leaders unsure how to evolve from mapping to workflow automation (without scaring the team)
- Anyone who’s looked at the price of Promapp and thought: “surely there’s a better way?”
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