Why Councils Are Outgrowing the 3-Tool Juggle

1. Promapp helps you draw the map – Flowingly helps you take the next step

Promapp earned its place in local government. It gave process champions the visibility they’d been missing. For the first time, teams could see their processes mapped – who does what, when and why.

Promapp’s strength has always been in clarity and documentation, helping organisations define how their processes should work.

Flowingly simply picks up where mapping ends. Once your processes are documented, Flowingly makes it easy to bring them to life as live, running workflows – all in the same platform.

Flowingly delivers both the mapping councils rely on and the automation they’ve been missing.

2. When your SOPs, maps, and automations live in different tools, change becomes chaos

Here’s a scenario many councils know well:

• The operations team updates a process map.

• The compliance lead updates the SOP in Word.

• And the automation built in Power Automate keeps running the old version because no one realised something had changed.

The result? A few crossed wires, some duplicated effort, and the occasional “local workaround” that no one remembers creating.

Whenever a regulation shifts, a form changes or a role gets updated, you end up making the same edit in three different places — and hoping everyone is working from the right version.

Flowingly simplifies that. One platform means one version of the truth.
Update a step once and it’s reflected everywhere: in the map, the SOP and the live workflow.

3. The mapping difference

Promapp gave process teams the structure and visibility they needed to bring process mapping into the mainstream.It supports BPMN for those who need detailed logic, while many users can see a simpler view designed for clarity and ease of use.

That balance between structure and simplicity made Promapp a trusted tool across local government.

But the bar for simplicity has risen sharply since those early days. Today’s users expect Miro-level ease – visual, intuitive, and instantly understandable.

Some customers tell us legacy tools feel geared towards process specialists. Our design goal is a visual, intuitive UX for everyday teams.

It still works brilliantly for those who’ve trained in it, but for general business users, it can feel more complex than it needs to be.

Flowingly builds on Promapp’s foundation by taking that simplicity to the next level. Each step becomes a clear, interactive card showing who’s responsible, what happens, and what’s next – no symbols, no training, no jargon.

It’s mapping designed for everyone – from governance leads to frontline staff, so the people running the process can actually understand it, follow it, and improve it.

4. Automation shouldn’t need an IT degree

Once councils finish mapping in Promapp, the next question is always the same:
“Okay… who’s going to automate it?”

Usually, that means handing it over to IT to rebuild in Power Automate.
Weeks later, a workflow appears – if the priority list allows.

Then the cycle starts again: change one step in Promapp, and IT has to re-build the automation manually.

It’s not sustainable.

Flowingly was built to remove that dependency.
If you can drag and drop, you can automate. Approvals, notifications, escalations – all managed visually, with zero code.

So the same team mapping the process can also make it work.

No hand-offs. No waiting. No tickets.

5. Visibility disappears when tools don’t connect

Promapp documents what should happen.
Power Automate executes what you’ve told it to do.

Both do their jobs, but neither shows you what’s actually happening right now.

When Promapp holds the map and Power Automate runs the workflow, visibility gets lost in between.
You can’t see which request is waiting for sign-off, who’s holding it up, or how long each step takes.
Operations teams are left chasing updates through inboxes or spreadsheets.

Flowingly closes that gap.

When your process map and automation live in the same place, you get real-time visibility across every workflow:

• Which steps are completed

• Who’s next in line

• Where bottlenecks are forming

6. SOPs that live where the work happens

In most councils, Standard Operating Procedures sit miles away from where the work is done – often buried in folders or Word docs.

Promapp helps centralise them, but they still live next to the process, not inside it.

Flowingly embeds SOPs directly into each workflow step.
When someone completes a task, the “how-to” appears right there, no extra search, no broken links.

Your team doesn’t just write procedures; they use them.
And when a change’s needed, update it once – instantly everywhere.