Customer workflows
Increase customer satisfaction and retention through workflow-based public forms, automated onboarding and “at risk” client management processes.
Break down silos and automate processes across departments to deliver a seamless customer experience, from issue to resolution.
Deliver world-class customer experiences with personalised self-service
Automate your processes to elevate your customer service and reduce error occurence. Empower your team to be proactive in resolving customer issues, rather than tying up their time with menial tasks.
Get Rid of PDF Forms
Improve your customer experience, get rid of data entry and send submissions to the right people all at once!
Flowingly’s Public Forms allow you to build out any form on your website or intranet. Once customers submit that form it will trigger a workflow of your design, routing to the right people in the organization. Capture text fields, option lists, file attachments, signatures and more.
Get Rid of PDF Forms
Improve your customer experience, get rid of data entry and send submissions to the right people all at once!
Flowingly’s Public Forms allow you to build out any form on your website or intranet. Once customers submit that form it will trigger a workflow of your design, routing to the right people in the organization. Capture text fields, option lists, file attachments, signatures and more.
Route Submissions to the Right People
Make sure each submission gets dealt with appropriately. Use escalation pathways to sort between simple or complex cases.
Maybe your customer complaint needs to be escalated to senior management. Or a property inspection needs to take place before a dangerous dog is registered. With Flowingly you can build the workflow to suit YOUR business.
Map the Ideal Customer Journey
Build engaging process maps to showcase the ideal customer journey.
Enable new staff to get up-to-speed quickly on the company’s expectations. Embed rich content including policy documents, videos and images to make training as engaging as possible.
Map the Ideal Customer Journey
Build engaging process maps to showcase the ideal customer journey.
Enable new staff to get up-to-speed quickly on the company’s expectations. Embed rich content including policy documents, videos and images to make training as engaging as possible.
You’re in good company
Proud to be driving digital transformation globally.
How Flowingly helped IT&C to achieve ISO9001 certification and conquer complex workflow challenges.
How Todd Energy scaled their rate of automation 7x by adding Flowingly to their tech stack alongside Power Automate.
How Glenelg Shire Council are saving 80+ weeks of admin every year, with a single automated process eliminating 9 weeks of admin.
How SIT went paperless across their finance accounts receivable (AR) processes and removed 1,200+ hours of wasted process admin time.
How automating a single process created major achieved ROI and led to transformational change for one of Australia’s leading dairy organisations.
How a council shifted their processes to paperless and enhanced their customer and employee experiences amidst a pandemic without developers.