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Stop Firefighting, Start Fixing – Practical Productivity Improvement for Local Government

Council teams are stretched. Between mounting service expectations and limited resources, it can feel like there’s no time left to actually improve the way things work.

In this practical 45-minute session, we’ll share a simple framework to move your team from reactive to proactive – without needing more people, more budget, or a 6-month transformation programme. 

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Watch the full webinar recording 👇

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This session explores how teams can carve out time for meaningful improvement, even during the busiest periods.

Sean Wallace and Geerten Lengkeek will guide you through practical strategies to stabilise broken processes, set up a simple structure for faster decision-making, and shift how performance is measured – from internal reporting to the customer’s perspective.

You’ll also hear how other teams are applying these tools on the ground, freeing up time, reducing frustration, and delivering better outcomes without increasing headcount.

In this session, you’ll discover:

🔁 How to shift from reactive to proactive improvement
🧠 Powerful techniques to drive change like the Frustration Radar and “Yes… and” method
📋 A tactical checklist you can action this week (and actually stick to)
📈 What happens when you start measuring from the customer’s perspective

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