How Todd Energy scaled their automation rate 7x by adding Flowingly alongside Power Automate

The Challenge

Todd Energy had already made real progress with Power Automate, but every automation required developer resource to build and maintain. With a growing queue of requests from across the business, IT simply couldn’t keep up.

The tipping point came when a team approached Steph with a Visio file covering nine processes and 12 sub-processes, backed by a 102-page procedure document. They wanted a custom-built solution in M365 – because that was all the organisation had known.

“The business proposed that we custom build a solution in the M365 environment because that was all we’d known. However, to be honest, I wasn’t a hundred percent sold on that.”
— Steph Richardson, Digital Improvement Lead, Todd Energy

Steph saw an opportunity to think bigger. It wasn’t just this one team with a process problem – they were the first to ask. The time and cost of building something bespoke would have been significant, and the potential for wider business uptake was clear if they went to market for something anyone could use.

The Solution

Todd Energy initially approached Flowingly for process mapping. But once Steph tested the platform, the scope expanded – the no-code workflow automation meant business teams could build and own their own processes without waiting on IT.

Rather than replacing Power Automate, the team built a dual-tool approach: Power Automate for IT-led integrations, Flowingly for business-led automation. The right tool for the right job, decided case by case.

“I can’t stress this enough — anyone, not just IT or technical-minded individuals, can be trained. After as little as three to four hours of familiarisation, they can be building flows to improve efficiencies within their team.”
— Steph Richardson, Digital Improvement Lead, Todd Energy

The team trained six workflow builders across the organisation – four from the business, two from the digital team, and targeted supporting functions first: HR, health and safety, supply chain, and finance. High-touchpoint, repetitive processes that would give the broadest exposure to the platform. Steph kept it disciplined with a sponsor-signed roadmap, logging new requests rather than letting them derail what was already planned.

Results

In six months, the team deployed 13 automated workflows with another 12 in development – and those 13 had already been run 195 times in four months.

The onboarding process alone went from six hours of manual coordination in an Excel workbook to a structured workflow that Steph built in 20 hours but saves three to four hours every time it runs.

“There was a huge reliance on individuals to remember what was going on and to keep that process ticking. It took me about 20 hours to build that process, but it’s saving an estimated three to four hours every time it’s run.”
— Steph Richardson, Digital Improvement Lead, Todd Energy

The cultural shift was just as significant. When the travel request, untouched for years and taking over a week to process went live, staff started coming forward with their own improvement ideas within weeks.

“As soon as you start publishing automations, people who have stayed silent for a long time come back with feedback on how to improve it.”
— Steph Richardson, Digital Improvement Lead, Todd Energy

Owning departments drove the change themselves – sending comms, stopping old forms entirely, and taking accountability for their workflows. After just six months, and not even full-time for Steph’s team, Flowingly already felt embedded.