
How to Get Buy-In for Process Management Tools in Local Government
How to Get Buy-In for Process Management Tools in Local Government
Convincing your council or local government team to try something new? It can feel like wrangling a committee to agree on Friday’s lunch order – everyone has an opinion and there’s always a budget to watch.
But when it comes to adopting process management tools like Flowingly, a little extra effort upfront can lead to less admin pain, fewer headaches, and happier communities on the other side.
Let’s dive into some simple ways you can inspire your council leaders, department heads, and colleagues to get excited about better ways of working.
Why Should Councils Even Care About Process Management Tools?
Local government teams have a lot to juggle: community grants, building approvals, service requests, compliance… You name it. Where things get sticky is keeping track of all those moving parts, especially when you’re slogging through spreadsheets or chasing emails across departments.
Enter process management tools. They take the chaos out of your daily grind, letting you automate the dull jobs (think: approval workflows, status tracking) and focus more on work that really helps your community. Not only does that mean faster response times and better compliance, it’s also less stress for everyone involved.
But how do you get everyone on board? Start here.
1. Zero in on Your Team’s Real Pain Points
Instead of bombarding folks with features and sales pitches, begin with what actually causes friction in your workflows. Does reporting feel endless? Are community requests slipping through the cracks? Are you stuck in a never-ending email loop for approvals?
For example:
- A rural New Zealand council might see grant applications sitting in limbo for weeks on end.
- An Australian metro council could lose hours consolidating compliance data for state audits.
Pointing out these everyday pain points helps people see that process management tools aren’t just ‘nice to have’ – they’re a practical fix for the stuff that keeps you up at night.
2. Show the Money (and the Time, and the Headspace)
Let’s face it: council budgets are tight and everyone wants to know, “What do we actually get out of this investment?”
Be specific:
- Show how moving from paper or spreadsheet-driven workflows to digital can save staff hours (and the grey hairs that go with them).
- Share real numbers. “Automating building consent approvals could save 200 hours a month. That’s whole weeks’ worth of staff time, ready to put toward new projects.”
The more you can point to actual hours, dollars, or improved service measures, the more convincing your case will be.
3. Share Stories from Councils Like Yours
People trust stories from peers way more than flashy marketing stats. Do some digging: Has another council in NZ or Australia already taken the plunge with workflow automation? What changed for them?
Huon Valley Council in Australia halved the time it took to onboard new staff by digitising their core processes. Otorohanga District Council in New Zealand found regulators breathing easier knowing LGOIMA requests were now processed in just five days instead of 20.
Even small wins at similar councils can help tip the scales.
4. Tackle Concerns With a Human Touch
No one likes it when something new crashes into their daily routine – especially if it means learning yet another system. Address this early by being upfront and empathetic.
Acknowledge the learning curve. Share how Flowingly (or your chosen tool) is designed to be easy for everyone, not just tech whizzes. Offer hands-on training, and let folks know there’s support around the corner if they get stuck.
Frame it as a helping hand: fewer manual tasks and a clearer view of what needs doing. Not a “replace the team” scenario, just a better way to get the jobs done.
5. Highlight the Wins for Residents and for You
At the end of the day, local government exists to serve the community. Always circle back to how these tools help customers: faster permit turnaround, fewer mistakes, clearer communication.
But don’t forget to remind your team what’s in it for them – less busywork, an easier time meeting compliance, and more bandwidth for projects that spark pride.
For example: “Imagine if residents could lodge a service request online and check the status anytime, no calls needed, no chasing for updates. Or if your finance team could sail through audit prep instead of drowning under paperwork.”
6. Make Buy-In a Team Sport
Don’t do all the heavy lifting yourself. Get enthusiastic peers involved and encourage champions across departments. Run short workshops to brainstorm process pain points, and be sure to celebrate (even the small) wins together.
When people see colleagues getting excited about improvements, rather than just ‘management’ pushing change – it’s much easier to get them on board.
When you speak your team’s language, focus on real problems, and bring a bit of humanity to the conversation, moving to better, smarter workflows isn’t just possible – it’s inevitable.
And as councils across New Zealand and Australia are starting to discover, these changes really do help teams deliver more for the people they serve.