Committed to Your Success
We’ll be at your side from the start, helping you transform your team into workflow and process champions.
Our dedicated customer success team is on hand to help you deliver optimised processes and automations at scale.
How we support our customers all over the world
With you at every step
The software is just the start. We’ll walk you through our onboarding process from beginning to end, setting up your team for process and workflow automation excellence.
We’re also always on hand to help you find a solution to all your process and workflow needs. We can help you automate fiddly processes and offer tips and tricks for everything from onboarding to approvals to integrations.
9.3 / 10 rating for Customer Support
4.8 / 5 rating for Customer Service
With you at every step
The software is just the start. We’ll walk you through our onboarding process from beginning to end, setting up your team for process and workflow automation excellence.
We’re also always on hand to help you find a solution to all your process and workflow needs. We can help you automate fiddly processes and offer tips and tricks for everything from onboarding to approvals to integrations.
Process excellence program
We take process improvement seriously. Our process excellence framework is a comprehensive offering that enables end-to-end process management and automation, all in one connected platform.
To get the most you possibly can from the software our customer success team will take you through everything you need to know to build and maintain a culture of process improvement.
What does this look like?
Our people are your people
- Dedicated Onboarding Manager
- Dedicated Customer Success Manager
- 24/7 technical support
- Someone to pick up the phone
Programs for your success
- Onboarding & Implementation Program
- Ongoing Customer Success Program
- Beta access to new features
- Customer Advisory Board (by invite)
- User groups (coming soon)
Deliverables & templates
- Success Framework
- Communications Plan
- Process Prioritisation Framework
- Process & Workflow Templates
- Knowledge Base and user guides
Neil M, Business Development Manager at IT&C
Lisa D, Group Systems and Process Improvement Manager
Matt P, CIO
Our customer success approach
Included in every tier
We don’t think world-class support should only be reserved for the highest paying customers – which is why every tier has access to the following:
A Dedicated Success Manager
Every organisation that signs on to Flowingly, no matter what size gets access to their very own Customer Success Manager to help them get the most possible value from the software.
24/7 Support
Flowingly offers 24/7 support to all customers around the globe to keep your processes flowing around the clock. So whether you’re a night owl or an early riser, you can rest easy knowing we’ve always got your back.
Onboarding & Training
Flowingly offers 24/7 support to all customers around the globe to keep your processes flowing around the clock. So whether you’re a night owl or an early riser, you can rest easy knowing we’ve always got your back.