How a Fortune 100 company onboarded over 70,000 users into Flowingly and now run over 5,000 process tasks through it daily

The Challenge

Like many enterprise-scale organisations, the company needed a workflow tool that could handle thousands of complex processes running simultaneously – while being simple enough for every member of the workforce to use without specialist training.

Existing approaches required IT involvement to build and maintain processes, which created bottlenecks at scale. With 70,000 users across multiple regions, anything that depended on a central team to build or deploy wasn’t going to work.

The Solution

After evaluating multiple platforms, the organisation chose Flowingly for its combination of ease of use, simple logic, and data security.

The rollout was phased deliberately – 10,000 users per month, broken out by business unit and location. This meant each group could be onboarded independently without disrupting the wider organisation’s day-to-day operations.

Training was delivered through Flowingly itself. Rather than running classroom sessions or producing documentation for 70,000 people, the team built self-serve training workflows within the platform. New users learned the tool by using the tool – which also served as an immediate proof point for how intuitive it was.

Adoption was fast. Teams quickly moved from learning the platform to building their own workflows, and the volume of processes being created and run grew rapidly.

Results

The platform now processes over 5,000 tasks daily across the global workforce. Teams across the organisation are building their own workflows and transitioning paper-based processes to digital – without waiting on IT.

The shift from a centralised, IT-dependent model to one where business teams own their own processes has been the most significant outcome. Employees who previously had no way to improve their own workflows now have the tools to do it themselves.