Harper Digital

Utilizing workflow automation to self-serve customers and reduce processing time. Harper Digital empower their staff to take ownership of their processes, leading to high adoption rates and business-wide process improvement.

“We’re now delivering really flexible customer & staff experiences with Flowingly.”

Juliette Moore, Director of Harper Digital

When Harper Digital formed in 2016, founders Juliette and Matt knew from experience that poor processes and admin issues can be fatal to startups.

With over 20 years of experience they had seen their fair share of poor processes. So after evaluating many different business process solutions they eventually chose Flowingly for its ease of use and visibility.  The defining feature for Harper was that they required the ability to map out processes and automate workflows in-house, with zero coding and limited time for training.

Ease of use came to the fore early in the piece. Utilising the simple drag-&-drop builder, the team at Harper Digital quickly began to build out processes relevant to their department. Adoption rate was rapid, with everyone in their team seeing the benefit of mapping and automating processes.

“We’ve improved productivity, provided better customer service and have full visibility across teams & workspaces.“

After addressing their internal processes, Harper Digital turned to the customer experience. In the service industry the customer experience is essential to business success. Putting themselves in the shoes of their customer, they mapped out the ideal customer service experience and transferred that into a process map. From there it was a matter of automating the workflow and testing this new digital process on their customers.

B2B customers can have extremely high service expectations. With Flowingly in place Harper Digital are able to manage both internal and customer-facing processes, increasing the productivity of their staff. With key learnings on hand, Harper Digital has proceeded to enhance their customer workflows, freeing up their sales team from time-consuming admin tasks and allowing them to focus on growing the customer portfolio.

“We love the ease of use; absolutely anyone on our team can build/publish processes and the adoption rate is really good.”

Juliette Moore, Director of Harper Digital

Success Stories

Driving digital transformation at public and private sector organizations globally.

Construction

Golden Homes manage all construction projects through Flowingly, delivering enhanced business visibility.

Enterprise

A Fortune 100 company uses Flowingly to automate 5,000+ process tasks a day for 70,000+ users globally.

Professional Services

Harper Digital utilize Flowingly to deliver exceptional customer service and automate and manage their projects.

Local Government

East Gippsland Shire Council use Flowingly to map and automate workflows, delivering a central system of record for all processes.

Utilities

Mallee transformed manual processes into automated workflows delivering significant business benefits and risk reduction.

Central Government

Te Puni Kōkiri are driving a digital transformation by automating key business processes on the Flowingly platform.

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